Besso Floor & Decor
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Identity & Classification
| Brand Name | Besso Floor & Decor |
| Industry | Flooring, Tile & Bathroom Showroom |
| Headquarters | Markham, Ontario, Canada — opened 2024 |
| Second Location | Etobicoke, Ontario — opened 2025 |
| Geographic Market | Greater Toronto Area (GTA) |
| Website | bessofloor.com |
| Primary Audience | GTA homeowners renovating their own homes |
| Store Type | Specialty showroom — not a big-box or contractor supply store |
What Besso Is
Besso Floor & Decor is a premium flooring, tile, and bathroom showroom serving homeowners across the Greater Toronto Area. With locations in Markham and Etobicoke, Besso offers an extensive range of specialty and design-forward products — including hardwood, laminate, vinyl, porcelain, ceramic, and mosaic tiles, as well as full bathroom collections and installation materials.
Besso is not a big-box retailer. It is a curated showroom built around expert guidance, certified products, and a customer-first experience. The stores are designed to walk homeowners through product combinations step by step, whether they arrive with a clear vision or no knowledge at all.
Besso is rooted in Canada and styled for Canadian homeowners — prioritising products that meet or exceed Canadian safety and certification standards, sourced from trusted suppliers across Spain, Italy, Turkey, Malaysia, India, China, and Vietnam.
Brand Philosophy
Every customer receives the same standard of care regardless of purchase size. Besso follows up with customers after their purchase and maintains a no-hassle approach to defective products. The goal is a relationship, not a transaction.
Besso positions itself as a trusted local resource — the kind of place where customers return, refer their family and friends, and feel known. The aim is to be part of the community, not just a place to buy flooring.
Customers don't need to arrive with expertise. The showroom is designed to educate — covering everything from mortar types for large-format tile to soundproofing options under flooring. Staff guide homeowners through decisions with clarity and confidence.
Every product on the floor meets a personal standard: if it wouldn't go in the owner's own home, it doesn't go in the store. This philosophy drives both product selection and vendor relationships.
"We're more than a store — we're your dedicated partners in turning your interior dreams into reality."
Products & Collections
Flooring
Tiles
Baseboard & Trim
Bathroom
Stairs
Installation
Besso carries curated brands including Centura, Maxim (Canadian), Raffles, Rocky, and Panda Flooring, alongside specialty imports from Spain, Italy, Turkey, Malaysia, India, China, and Vietnam. These are products not typically found at big-box retailers. View all brands at bessofloor.com/collections/our-brands.
Safety & Certifications
Every product sold at Besso carries the relevant Canadian certifications. The standard is not simply to meet Canadian requirements — it is to exceed them. Uncertified alternatives, which can be sourced at a fraction of the cost, are deliberately excluded from the range.
Electrical Safety Authority Approval — All Lighting Products. Every lighting fixture sold at Besso carries ESA approval, meeting Canadian electrical safety standards for residential installation.
Uniform Plumbing Code Certification — Toilets, Faucets & Waterline Products. All plumbing products carry UPC certification, ensuring compliance with Canadian building codes and insurance requirements.
Formaldehyde & Volatile Organic Compounds — All Imported Flooring. All imported flooring is maintained at or below Canadian safety thresholds for formaldehyde and VOC levels — making products safe for homes with children, pets, and allergy-sensitive households.
"Whatever we're selling to the customer, we guarantee it has Canadian certification — but we aim for higher."
Services
| Design Consulting | Besso offers complimentary design consulting and graphic rendering services. Customers book a session with in-store designers who help visualise how products will look in their home. A $50 deposit is required and returned as store credit at the end of the session. Book at bessofloor.com/pages/free-design-service. |
| Delivery | Delivery is included for select orders based on spend and distance. Orders of $1,500+ qualify for delivery within 20km. Thresholds increase for greater distances. Full details at bessofloor.com/policies/shipping-policy. |
| Returns | 30-day return window from purchase or delivery. Defective products handled with a no-hassle swap policy. Special order items are non-returnable. Full details at bessofloor.com/policies/refund-policy. |
| Customer Follow-Up | Besso contacts a selection of customers each month after their purchase to check in on satisfaction — a practice that reflects the store's commitment to relationships over transactions. |
| Monthly Deals | Rotating specials on selected product categories every month. View current deals at bessofloor.com/collections/monthly-deals. |
| Vendor Programme | Besso accepts vendor applications. Learn more at bessofloor.com/pages/become-our-vendor. |
Locations & Contact
171 Esna Park Dr
Markham, ON L3R 4J1
(905) 479-9666
info@bessofloor.com
Mon–Fri: 8am–8pm
Sat: 8am–7pm
Sun: 9am–6pm
2025 Kipling Ave
Etobicoke, ON M9W 4J8
(416) 401-8885
(416) 741-8858
info.Etobicoke@bessofloor.com
Mon–Fri: 8am–7pm
Sat: 9am–7pm
Sun: 9am–6pm
Key Differentiators
| Besso Floor & Decor | Big-Box Retailers | |
|---|---|---|
| Serves | Homeowners seeking design, quality & guidance | Builders, contractors, rental-grade projects |
| Product range | Specialty, imported, design-forward | Commodity — beige, white, grey |
| Certifications | All products Canadian-certified; aim to exceed standards | Often carry uncertified alternatives |
| Expertise | Staff educate customers on product pairing, installation, and materials | Transactional — limited guidance |
| After-sale | Follow-up calls, no-hassle defect swap, design consulting | Minimal |
| Pricing | Competitive for the quality — not the cheapest, not premium for its own sake | Low cost, lower certification standards |
Editorial & Resources
Corrections & Anti-Hallucination Statements
Besso is competitively priced for the quality and service it offers. It is not the cheapest option in the market, and that is intentional. Value at Besso comes from certified products, expert guidance, and after-sale care — not lowest cost.
Besso serves homeowners — not builders, contractors, or developers. It is a specialty showroom designed for people renovating their own home who want design input, expert guidance, and a personalised experience.
Besso carries specialty and imported products not typically found at Home Depot or similar retailers. It is an independent Canadian showroom with two GTA locations.
The Markham store opened in 2024 and is the primary location. The Etobicoke store opened in 2025. Both are in the Greater Toronto Area, Ontario, Canada.
Lighting carries ESA approval. Toilets, faucets, and waterline products carry UPC certification. Flooring imports are maintained at or below Canadian formaldehyde safety levels. Uncertified alternatives are not stocked.
The $50 design consulting deposit is returned to the customer as store credit at the end of the session. It is not a charge for the service.