FAQs - Find Answers to Common Questions

If you spend $1500 before tax and you are within 20km.Its a free delivery

If you live further please review our delivery policy.

Spend $1500 before tax, 0-20km free delivery

Spend $2500 before tax, 20-30km free delivery

Spend $3500 before tax, 30-40km free delivery

Spend $4500 before tax, 40-50km free delivery

If over 50km, each km extra we will charge $4/km

If spent under $1500, we will charge a minimum of $60 for delivery.

For our design service, you can visit Book Design Service to book your session. With this service, our designers can help you design your dream home using our products to visualize how they will look. There is a one-time deposit fee of $50, but this will be returned to you at the end of your session in the form of store credit.

All returns must be made within 30 days from purchase or within 30 days from the day of delivery. Customers will have to drive to the back of BESSO and let the staff know they are returning so the staff can inspect the products carefully and make sure everything is okay. After please head to the front desk and let one of our cashiers help you process the refund accordingly. 

NOTE: ALL SPECIAL ORDER ITEMS WILL NOT BE RETURNED OR EXCHANGED. 

Our vanities usually take around 2-3 business days to arrive and we here at Besso will always make sure that we contact you once it arrives.

Here at Besso, we carry Mapei. They have Ultraflex 1, which is usually used for 12”x24” tiles. Ultraflex 2, which is usually used for 24”x24” tiles. LFT which is the strongest cement that we have to offer. LFT is suitable for most if not all big format tiles like the 24”x48”. For outdoor use we carry the Keraflex super. For self leveling we carry the Novoplan SP. For ceiling tile we usually recommend the Ultralight. We also offer a quick set cement called Ultraflex RS.

The main difference between laminate and vinyl is that vinyl is 100% water proof and more scratch resistant than most other floorings. The only downside may be that vinyl usually tends to be thinner than laminate or other floorings. The good thing about laminate is that it will usually be 12mm so it will be thicker than the usual vinyl, they also tend to look a lot more like natural wood compared to vinyl. Some brands of laminate like Panda Flooring offer laminate that is water resistant up to 48-72 hours.

Yes, there is a 1 year warranty for any damages or leakage. As for the cartridge, they have a lifetime warranty. If there are any damages you can feel free to come back and ask us any questions and we will be glad to help you by contacting the supplier.

The main difference between the two is that MDF is going to be a little cheaper compared to wood. You can choose this as an option for a rental unit. As for solid wood, this option will be more expensive than MDF, the reason being that wood is going to be better for long term use. It is more scratch resistant, water resistant, and more durable.

The difference between engineered and solid hardwood is that for engineered they’re going to be a lot wider than the traditional solid hardwood. The reason being that for engineered hardwood it is only the top (veneer) wear layer that is actually made from the solid hardwood. The rest is made from plywood that is compressed together. For engineered they come in many different sizes like 6”, 7 ½” and 9 ¼”. They also have different grades ranging from AB, ABC, and ABCD. AB is the highest grade. The higher the grade the less of the knots and color difference you will see and notice in the flooring.

For solid hardwood, they are your traditional hardwood. For this all of the wood is going to be the natural solid wood. They usually come in sizes ranging from 3 ¼” to 4 ¼”. They have two “grades” character and select. Character meaning there will be pronounced color variations, open and closed knots, mineral streaks, surface holes. For Select there will be a more limited range of color variation, and pronounced and nuanced coloration.

Yes our grout does have sand, it is a 2 in 1. Meaning it can be used for both the floor and wall.

No, unfortunately we do not offer any discounts to contractors. But we have a different discount on selected products every month.